Effective Date: 24/08/2024
1. Introduction
Welcome to Ice (“we,” “us,” “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our mobile application (“App”) and services.
2. Information We Collect
- Personal Information: When you create an account, we may collect personal details such as your name, email address, phone number, gender, date of birth, and other relevant information necessary for matchmaking.
- Profile Information: This includes any data you provide to build your profile, such as photos, preferences, interests, and bio.
- Usage Data: We collect information about how you use the App, including your interactions, preferences, and the time you spend on different features.
- Device Information: We may collect data about the device you use to access the App, such as IP address, operating system, and device identifiers.
- Location Data: With your permission, we may collect and process information about your geographic location to enhance the matching process.
3. How We Use Your Information
- To Provide Our Services: We use your personal and profile information to create matches based on your preferences and to facilitate communication with other users.
- To Improve User Experience: Usage and device data help us understand how our users interact with the App, enabling us to enhance features and fix issues.
- To Communicate with You: We may use your contact information to send you updates, newsletters, or support communications.
- For Safety and Security: We use your information to protect against fraud, abuse, and other harmful activities, ensuring a secure environment for all users.
4. Sharing Your Information
- With Other Users: Certain information, such as your profile details, may be visible to other users in the App.
- With Service Providers: We may share your data with third-party service providers who assist us in operating the App, such as payment processors, hosting services, and analytics providers.
- For Legal Reasons: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.
5. Your Choices and Controls
- Profile Visibility: You can control what information is visible to other users through your account settings.
- Communication Preferences: You may opt out of receiving non-essential communications from us by adjusting your settings or using the unsubscribe link in emails.
- Data Access and Deletion: You have the right to access, update, or delete your personal information. Contact us here for assistance.
- Account Deletion and Data Removal: When you delete your account, we will remove your profile and associated personal data (including photos, matches, messages, and preferences) from our active systems within 30 days. Some information may be retained securely for a limited time if required by law, to prevent fraud, or to enforce our Terms of Service.
6. Security of Your Information
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
7. Children’s Privacy
Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a user under 18 has provided us with personal information, we will take steps to delete such data.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the App with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us here.
This policy ensures transparency about how we handle your personal information. Please review it carefully and reach out if you have any concerns or questions.